Healthcare Appointments Volunteer Driver Service


Durham Dales, Easington and Sedgefield Clinical Commissioning Group (CCG) along with North Durham Clinical Commissioning Group (CCG) and Durham County Council have been gathering information to help shape how the Healthcare Appointments Volunteer Driver Service can be commissioned in the future.

Our survey was launched as part of the ongoing development of this scheme, bringing together staff from the two local CCGs and the council.

The survey has now closed, and we would like to thank everyone who took the time to share their thoughts. We will be reviewing all of the survey results to help us understand what peoples thoughts are on this service and the proposed eligibility criteria.

Information and updates on the results of this survey will be added to this webpage as soon as they are available.

What is the service about

The Healthcare Appointments Volunteer Driver Service is for patients who are not eligible for the NHS funded Patient Transport Service (PTS).  It is a door to door transport service for patients who are not reasonably able to travel to or from their healthcare appointments using another method of transport.

The Healthcare Appointments Volunteer Driver Service takes patients to planned appointments at their GP, dentist, hospital or pharmacy.  Journeys have to be booked 24-48 hours in advance and the service is not free to use.

All emergency patient transport (999) and transport for those people who have an identified need will continue as before and is not part of this discussion.